Refund policy

We want you to love your Sojura purchase and your experience with us!

If something isn’t right, here’s how returns work:

Eligibility

We accept returns on unused, non-customized products that are in original packaging, within 14 days of delivery confirmation. Returns requested outside this window will not be accepted.

To be eligible:

Item must be in new, unworn condition.

Packaging must be intact.

You must have proof of purchase (order number or receipt).

We reserve the right to refuse returns that do not meet these conditions.

To start a return, you can contact us at returns@shopsojura.com

Return Process

To initiate a return:

Email us at returns@shopsojura.com with your order number and reason for return.

We’ll respond with instructions and a return shipping address.

Once the return is received, inspected and approved, we’ll process your refund.

Customers are responsible for return shipping costs. We recommend using a trackable shipping method.

Approved returns must be shipped back within 7 days of return approval.
Returns not received within 14 days may be subject to denial unless otherwise approved by us.

Final Sale Items

The following items are non-refundable and not eligible for return:

Custom or personalized products

Items marked “Final Sale”

Gift cards

Shipping charges (non-refundable)

Refunds

If your refund is approved, your refund will be automatically issued to your original payment method. Please allow 7–10 business days for processing once we receive your return.

It can take some time for your bank or credit card company to process and post the refund, we ask for your patience. If more than 15 business days have passed since we’ve approved your return, please contact us at returns@shopsojura.com.

If your return is denied (due to signs of use, damage, missing packaging, etc.), we will notify you via email and may offer to ship the item back to you at your expense.

Original shipping charges are non-refundable and will not be included in any refund.

Damage or Incorrect Orders

If your order arrives damaged or incorrect, please contact us at help@shopsojura.com within 3 days of delivery, as confirmed by tracking with a description and photo. We will make it right.

Shipping & Delivery

Once an order is marked as delivered by the carrier, it is considered delivered.
If you believe your package is lost, stolen, or delayed, please contact us within 3 days of delivery confirmation so we can assist.

We are not responsible for lost or stolen packages once delivery has been confirmed, but we will do our best to help you resolve the issue with the carrier.

Payment Disputes

If you have an issue with your order, please contact us at returns@shopsojura.com before filing a chargeback or payment dispute.
Initiating a chargeback without first contacting us may result in your return or refund request being denied.